Training - Crystalcare Cleaning Services

Comprehensive Training

Crystalcare Cleaning Services places a strong emphasis on comprehensive training, which is fundamental to maintaining high cleaning standards and staff excellence.

BICS approved training & CPSS qualification

At Crystalcare Cleaning Services, we firmly believe in the value of comprehensive training, understanding that our investment in this area leads to higher cleaning standards, enhanced staff retention, increased productivity, and stronger commitment from our team. Our rigorous training processes are not only internally structured but also externally audited and certified by BICS moderators, ensuring adherence to the highest industry standards.

Our certified assessors conduct Cleaning Professional Skill Suite Certificate (CPSS) training, encompassing three mandatory units focusing on the safety of our cleaning operatives and building users, as well as the sustainability of the building. This qualification extends to additional core skills such as mop sweeping, wall washing, and glass cleaning, tailored to meet the diverse needs of our clients and ensure the highest quality of service.

Induction and continuous improvement

New staff members receive detailed induction training, covering various aspects like working within clients’ premises, basic customer care, and specific job role requirements. This training is facilitated using a bespoke induction manual, designed to effectively orient new cleaning operatives. Furthermore, our commitment to continuous improvement is reflected in our practice of maintaining fully documented training records for all staff, ensuring that regular refresher training and reviews are conducted to keep our team up-to-date with the latest cleaning techniques and industry best practices.

Legislation training and collaborative learning

Our training extends beyond practical cleaning skills to include specific instruction in all relevant legislation related to our staff’s work functions. We actively involve equipment manufacturers and chemical suppliers in our regular training sessions, promoting collaborative learning and ensuring that our team is equipped with comprehensive knowledge and expertise.

Leading the way since 1984

The robust training program at Crystalcare Cleaning Services is a cornerstone of our commitment to excellence. By ensuring that our staff are well-trained, knowledgeable, and updated with the latest industry standards and practices, we not only enhance the quality of our services but also reinforce our dedication to customer satisfaction and operational efficiency.

Accreditations

Crystalcare Cleaning Services is committed to proactively managing issues related to health, safety, our staff, and the environmental impact of our business activities.

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