Crystal Services believes in the worth of training, realising that its investment can be repaid by superior cleaning standards, better staff retention, greater commitment and increased productivity.
Our Training processes are audited by a BICS moderator and certified as BICS approved training. Our certified Assessors carry out Cleaning Professional Skill Suite Certificate (CPSS) training.
The CPSS qualification includes three mandatory units, designed to ensure the safety of the cleaning operatives and the users of the building, and for the sustainability of the building. Additional core skills available cover skills such as mop sweeping, wall washing and glass cleaning. Our approved Assessors can carry out the CPSS training on site under our multi site BICS training certificate.
All staff receive induction training prior to job commencement, covering working within the clients’ premises, basic customer care and specifics for their job role. Every Area Manager uses an induction manual specifically designed for the induction of new cleaning operatives.
All staff have fully documented training records to ensure refresher training and reviews are carried out regularly.
All staff receive specific training in all relevant legislation appropriate to their work function. Equipment manufacturers and chemical suppliers are actively involved in regular training sessions.
We provide 3 key services